Problems with Sign Up or Sign In can be due to a number of
2) Clearing cookies can also help at times.
are detailed instructions on how to do this for all
browsers we support.
3) Also Firefox can cause issues signing up (or signing in) when
certain plug ins are installed. You can read about this here.
4) The person trying to sign up may have already signed up with the
same email and is trying to enter a different password for it. In
this case, the member can
reset the password
to regain access to the account.
5) The person misspelled his/her email while signing up and for
that reason cannot possibly get the password right. Typically only
going through the Help Center
can help with this.
6) You may be trying to access the network through an unsupported
browser. Here is a list of the browsers we support.
Sojournals runs best on the following browsers:
* Firefox 2
*Internet Explorer 6 or 7
* Safari 2 or 3
Hope these tips help you even more.